* 23  W. High St. ~ P.O. Box 558 ~ London, Ohio 43140 ~ PH: (740) 852-1332 ~ FX: (740) 852-7125 *

 

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The Madison County Sheriff’s Office Communications Center is the Primary 9-1-1 Public Safety Answering Point (PSAP) in Madison County. The Communications Center is a 24 hour, 7 days a week, 365 days a year Operation that is here to Serve and Protect the Citizens of Madison County. We utilize the State of Ohio MARCS P25 Digital Radio System for all Public Safety Radio Communications, the West Safety Services Viper Phone System and the Intellitech Corporation Alert Public Safety Solutions Responder CAD. All Communications Specialists are APCO Certified Emergency Medical Dispatchers.

 The Communications Specialist’s Responsibilities Include (however, not limited to):

  •  Answer 6 Landline, Wireless & Text 9-1-1 Lines

  •  Answer 8 Sheriff’s Office Administrative 10-Digit Phone Lines

  •  Dispatch Madison County Sheriff’s Deputies

  •  Dispatch 9 Fire & EMS Departments

  •  Dispatch Madison County Emergency Management

  •  Enter Arrest Warrants for all Madison County Courts

  •  Enter Protection Orders for all Madison County Courts

  •  Enter Stolen Items and Missing Persons into LEADS/NCIC

  •  Release Impounded Vehicles

  •  After Hours Bonding Station for Madison County Municipal Court

  •  After Hours Contact for Madison County Job & Family Services

  •  After Hours Contact for Madison County Engineer’s Office

  •  Activate Madison County Outdoor Tornado Warning Sirens

  •  Back-up Dispatch London Police & West Jefferson Police if needed

2020 Communications Center Statistics

Total Incoming Administrative Phone Calls: 48,901 (134/day)
Total Incoming 9-1-1 Phone Calls: 17,181 (47/day)
Total All Incoming Phone Calls: 66,082 (181/day)
Total Outgoing Phone Calls: 25,259 (69/day)
Total CAD Incidents: 33,448 (92/day)
         

 What Should You Expect from Dialing 9-1-1? 

  • When you dial 9-1-1 in Madison County, the Communications Specialist will answer: "Madison County 9-1-1, Where is your Emergency?”

  • Verify your address or provide the location you are calling from.

  •  Inform the Communications Specialist of the location where help is needed.

  • Wireless callers should provide their cellular telephone number with the area code.

  •  Remain on the line with the Communications Specialist until completion of the call.

  • Follow the instructions of the Communications Specialist. We are certified Emergency Medical Dispatchers through APCO International. While you are speaking with the Call-Taker and answering questions, another Communications Specialist is simultaneously alerting the Law, Fire or EMS Crews of your Emergency.
     

  • If you dial 9-1-1 in error, DO NOT HANG UP! Stay on the line and inform the Communications Specialist you have dialed in error. If you do hang up, we have to call you back to see if an emergency exists. We will ask for your name and current location just for our records. You are not in trouble!

 
 


These WebPages are designed and updated by Lt. Douglas Lillie of the Madison County Sheriff’s Office.
This site is best displayed with 1024x736 resolution or higher Copyright © 2001 Madison County Sheriff's Office Last modified: January 20, 2022